One inbox for everything: hello@palmy.buzz
It all channels through a single email: hello@palmy.buzz. Emma Richardson and the editorial team monitor that inbox personally instead of routing it through a shared helpdesk. We aim to answer inside two business days (Monday to Friday, UK time). Notes that land late on a Friday normally hear back by Tuesday, and privacy requests get resolved comfortably within the 30 day GDPR window.
To help us turn things around faster, paste the full URL of the page you are writing about and, when it adds clarity, drop in a screenshot or quote the exact phrase you want flagged.
What lands well in our inbox
- Corrections and refreshes. Flag anything on the site that no longer matches what an operator actually offers, and we will reverify the detail and update the page.
- Insider tips and player stories. A first person account of a KYC check that dragged on for weeks, or a support agent who genuinely sorted the mess, goes straight onto our retest list and can push a casino up or down the rankings.
- Operator submissions. Casinos are welcome to nominate themselves for a review. Every verdict is earned through our own hands on testing, and no spot on the list or point in a rating is ever for sale.
- Press enquiries. Reporters and podcast producers can write to Emma at the same address; just add "Press" to the subject line so it gets routed to the right pair of eyes.
- Privacy and data requests. Also handled through the same inbox; the full detail lives in our Privacy Policy.
Where we have to draw a line
One boundary is worth stating plainly: palmy.buzz covers casinos strictly as an independent outside reviewer. We are not an operator, we hold no player accounts, we never touch player funds, and we have no authority to step into a dispute between a player and a casino. Frozen accounts, lost passwords and slow withdrawals need to start with that casino's own support team.
Casino disputes belong with the regulator, not with us
When an operator refuses to settle a legitimate complaint, the right escalation is the regulator that issued its licence, not our inbox. Pull up the live public register of the relevant authority to confirm the licence and submit your case there: the UKGC (gamblingcommission.gov.uk), MGA (mga.org.mt), Spelinspektionen (spelinspektionen.se), KSA (kansspelautoriteit.nl), Spillemyndigheden (spillemyndigheden.dk), ANJ (anj.fr) or ACMA (acma.gov.au), whichever one licensed that operator. That is the official route, and the one operators are legally bound to respond to.
If gambling is starting to weigh heavily on you or on someone close to you, please head to our Responsible Gambling page. It points to free, confidential support services in every one of the countries we cover. Strictly for adults 18 and over.